Tom Sheldon's
Windows 95
News, Tips, Tricks,
and Technical Reference

Troubleshooting Windows 95 Setup

Troubleshooting Multimedia in Windows 95

Favorite Windows 95 Tips and Tricks

Books and Training Tools

Anti-Virus Software for Windows 95

Windows 95 Resources and Internet Sites

Troubleshooting References to Microsoft Knowledge Base


Troubleshooting Windows 95 Setup

Troubleshooting your Windows 95 setup doesn't mean waiting until something goes wrong. There's also a preventive aspect to troubleshooting, because what is going on in your system before you begin installing Windows 95 can have a big impact on the installation process.

Occasionally, the Windows 95 setup will be brought to a halt as the system hangs or the setup fails to complete. To help the user at such critical times, Microsoft has developed a set of troubleshooting tips for anyone faced with Windows 95 problems during setup. The "Comprehensive Guide to Troubleshooting Setup" is available at no charge from the Windows 95 Knowledge Base on Microsoft's Web site ( The guide details what to do to minimize the chances of having trouble in setup, as well as procedures for recovering from an actual failure. Here are the basic steps in troubleshooting Windows 95 setup.

Before loading any setup disk, take steps to ensure the setup will take place properly. Verify that you have enough computer muscle to run Windows 95. Back up the critical system files, message files and personal data files already on the computer. Then disable any TSRs, third party memory managers and device drivers not needed in the setup. Be sure any network software is functioning. Check the integrity of the drive and defrag the disk.

Windows 95 goes through an 11-step setup procedure. Briefly, the program examines the existing operating system and creates the necessary routes to recovery from problems during the installation, even if you have opted for a dual-boot setup. After collecting user information, the program looks for the hardware already on the system. The hardware detection process is a key element in the installation, and the program builds a detlog.txt file that details the process.

The user is given the opportunity to choose various Windows components to install and whether to create a startup disk. Then, to finish the setup, the program updates the necessary files and reboots the machine.

After restarting the computer, the program configures the hardware and runs the Run-Once module that performs a number of housekeeping tasks. Finally, on some computers there will be a second reboot where the program finalizes the hardware settings.

If the Windows 95 installation hangs the system or the setup fails to complete, there are several points where problems typically occur, including when creating the startup disk, performing the routine system check or rebooting the machine. For a hung system, understanding Windows 95's 11-step setup procedure will help you to identify where the problem developed. The program might also fail to complete the setup because of a power failure or other event, in which case understanding the Windows 95's Smart Recovery procedure will help you to continue installation.

If after following the troubleshooting procedures Windows 95 still isn't set up properly, you can create new autoexec.bat and config.sys files that will enable a clean boot of the system, so that you can change any settings that might be causing conflicts.

If all else fails, Windows 95 gives you the option of uninstalling the program. If the problem seems insoluble and you can't find any written information on it, contact Microsoft or your local Microsoft Solution Provider.

Troubleshooting Multimedia in Windows 95

Windows 95 was designed to take full advantage of multimedia, making it a better playmate for games and for the Internet. Windows 95 supplies a media player, a CD player that plays audio CDs, a sound recorder and volume control. There's support for 32-bit compression and decompression of audio and video, General MIDI and a run-time version of Video for Windows. Plug and play architecture makes it easier to install sound cards and video cards, CD-ROMs and game controllers. And the Add New Hardware Wizard automatically sets IRQs and addresses.

Even though Windows 95 makes it much easier to install and operate multimedia devices than was possible in Windows 3.1, problems may crop up. Many of these, however, are fairly common and there are easy workarounds. One frequent headache is the lack of good Windows 95 drivers, but since Windows 95 is backwards-compatible with Windows 3.1 drivers, the older drivers will often do the job. For any multimedia problem, keep in mind that a driver could be the culprit, since it often is.

Drivers aren't always the offender, however. There are other potential sources of trouble. For example, if the playback of an AVI file looks jumpy, consider your CD-ROM player, which might be too slow to deliver smooth playback. Try copying the AVI file to your hard drive. Not having enough RAM can also hamper playback quality; a quick fix might be to close some programs. A more expensive but more effective fix is to buy more RAM for your machine.

Audio Video Interleave or AVI allows one file to hold both audio and video data. The AVI technology maintains audio quality and adjusts the delivery of video so that it synchronizes with the audio. AVI is becoming an increasingly widespread tool as more computer users take advantage of the World Wide Web. So what do you do if you're having trouble playing a video file from a Web page? You can also play an AVI file by right-clicking on the file in Internet Explorer. If it still doesn't play, try another AVI file. More information is available in Microsoft Knowledge Base Q142179, "Troubleshooting .avi File Playback Problems in Windows 95" and Microsoft Knowledge Base Q141368, "Poor Performance from CD-ROM-Based Program."

Microsoft adheres to the ATAPI 1.2 specification with its protected-mode drivers, but the CD-ROM manufacturer may not. If your drive won't play your audio CDs and you get a message that no audio disc is loaded, it could be due to a Windows 95 driver that does not conform to ATAPI 1.2. The manufacturer might have a new driver available. Or, try the Windows 3.1 driver after removing the Windows 95 driver. Microsoft Knowledge Base Q137310, "Audio CD Not Recognized in IDE CD-ROM Drive," addresses the most common fixes.

More games are being written for Windows 95 and users have encountered joystick problems. Windows 95 gives you a way to test a joystick with games created for Windows 95. Using Control Panel's Joystick applet, click on the calibrate button and then test the device. Joysticks and sound cards work together; introducing and removing a sound card will often cause the joystick to disappear or not perform as expected. To troubleshoot these issues, see Microsoft Knowledge Base Q138082, "Game Port Not Detected with Sound Card Already Installed" and MS KB Q132517, "Joystick Port Not Removed When Sound Card Is Removed."

For useful primers on multimedia computing in Windows 95 and Windows 3.1, see Microsoft Knowledge Base Q89709 and Q132992, "Windows 95 Multimedia Questions and Answers."

Favorite Windows 95 Tips and Tricks

Here's a small selection of tips and tricks for beginning users. These tips are adapted from the the LearnKey video Optimizing Tips and Tricks by Tom Sheldon. Of course, you'll find many more tips and tricks on the video, presented in a way that makes it easy to follow the action.

Move the Task Bar

Right click on any blank part of the task bar and drag it to any edge of your screen. Put the mouse pointer on the edge of the Task Bar. When it turns into a double-headed arrow, click and drag to adjust the width of the Task Bar.

View Properties of Files and Objects

To view the properties of any folder or object, right-click it and choose Properties. However, an even easier technique is to hold the Alt key and double-click the file or object.

Change Desktop Setting

Right-click any blank part of the Windows 95 Desktop, then choose Properties to change settings. Click the Settings tab to change the horizontal and vertical dimensions of the desktop., either temporarily or permanently.

Get Quick Dialog Box Tips

When you open any dialog box, you're often faces with a confusing set of buttons, pull down menus, and options to select. If you're not sure what these features are, just right-click on any feature to display the "What's This?" Choose it to get a description.

Create Scraps on the Desktop

Do you need too reuse a block of text (like your return address) in another document at a later time? If you've already typed text in a document, highlight it, then click and drag it to the desktop. An icon called a "scrap" appears on the document. Later, when you want to use that text again, click and drag the scrap back into your document to the location where you want to insert it. No more retyping repetitive information!

Use Your Fax Machine for a Scanner

Don't have a scanner but need to get a picture into your computer. Perhaps you're creating a yard sale sign and you want to include a picture of your house. Just fax it to your computer. This assumes you have a modem attached to your computer and Microsoft Explorer set up to receive faxes. See Chapter 16 in Windows 95 Made Easy for more information about faxing.

Create Shortcuts on the Desktop

Creating shortcuts is a way of life for Windows 95 users. When you install most Windows 95 applications, the setup program will ask if you want to create a shortcut on the desktop. You can also create shortcuts to your favorite folders as well or just create new folder right on the desktop. To create a folder shortcut, locate the folder in the My Computer folder (i.e., double-click My Computer, then a drive, the locate the folder), then right-click and drag the folder icon to the desktop. When you release the mouse, choose Create Shortcut from the context menu that appears. A duplicate folder is created on the desktop that will make it much easier to get at the files in the folder. To create a new folder on the desktop, just right-click any blank portion of the desktop and choose New, then folder. Rename it as appropriate, then drag-and-drop files and folders into it. Over the last year, I've learned to keep all my current work right on the Desktop. When I'm done with a project, I back it up on disk or move the files and folders into archive folders.

Create Custom Send To Options

If you right-click any file in a folder, a context menu opens. If you choose the Send To option, another menu opens with options like 3 1/2-inch Floppy or My Briefcase. If you selected 3 1/2-inch Floppy, the selected file would be copied to the floppy drive. You can add your own options to the menu. A good choice to add is Notepad or WordPad. Then when you right-click a text file, you can choose Notepad or WordPad from the Send To menu to open the file immediately in a text editor. This is useful for small text files that don't automatically open in their own editor.

Start by opening the Send To folder. Double-click My Computer, then Drive C (or the drive where Windows 95 is installed), then the Windows folder, and finally the Send To folder. Right-click a blank part of the folder and choose New, then Shortcut from the context menu. Type either Notepad or Write (for WordPad) in the field that appears and press Enter. Click Finish to create the option. Test it by right-clicking any file, then choosing Notepad or WordPad. The selected program should open and the file should open for viewing.

Books and Training Tools

Windows 95 Made Easy has become a popular book for classroom use. Many teachers have found the organization of the book and the size of the chapters ideal for classes that extend over a number of sessions. If you would like to order multiple copies of Windows 95 Made Easy for classroom use or just order a copy for a friend, call us at 800-280-9555. We are offering special discounts on the book if you use it in a classroom environment and would like to purchase in quantities above ten copies.

In addition, Microsoft is now providing special course material that follows the lab approach. If you train users in the use of Windows 95, Microsoft makes a three-module series of training materials available to subscribers through TechNet, its CD-ROM-based Technical Information Network.

Here's a description of the three modules:

TechNet is a monthly CD-ROM containing about 100,000 pages of material on Windows 95 and other Microsoft products, and how these products work with other companies' hardware and software. An annual subscription to Microsoft TechNet costs $299 for a single user license. Additional licenses to share the TechNet CD-ROM discs over a network are $39.95 per user. A single server, unlimited users license costs $699. To subscribe to Microsoft TechNet you can contact your authorized Microsoft Reseller and purchase a TechNet Starter Kit or subscribe by calling 1-800-344-2121.

Anti-Virus Software for Windows 95

A virus is a computer program that infects other programs with copies of itself. It clones itself from disk to disk or from one system to another via your modem or a network. The code in the program may cause damage to your computer , or just display nuisance messages. Only programs can be infected with viruses, although Microsoft Word files that run macros are also susceptible. The damage caused by a virus may be minor or major, but there is no use taking chances by assuming your system will never be attacked.

The best protection against introducing a virus into your computer is prevention. While Windows 95 doesn't have an anti-virus program the way MS-DOS 6.x did, it has several features that make it difficult for viruses to infect a computer. Windows 95 blocks programs from direct disk access, analyzes modifications to the master boot record, and identifies unknown device drivers. Error messages tell the user that Windows 95 suspects or has identified a virus, and the program provides troubleshooting opportunities.

However, viruses represent an ever-changing assault on all our computers, and we can't put our faith in static defenses. A number of vendors produce anti-virus programs. Among the most popular are Symantec's Norton AntiVirus, McAfee's VirusScan for Windows 95, Cheyenne AntiVirus and Thunderbyte Anti-Virus for Windows 95. Using a good anti-virus program properly, you can protect your computer from the overwhelming majority of viruses on the loose, thereby reducing the risk of infection.

Symantec, publisher of Norton AntiVirus, recommends taking certain steps to protect against viruses:

There's no perfect defense against computer viruses, but the tools are available and easily put to use so the prudent computer user can reduce the chance of a successful virus attack to near zero.

For more information about viruses and anti-virus programs, refer to the following Knowledge Base articles at

Other useful sources on viruses include McAfee's virus information page ( and the NH&A home page (, which has links to a large number of anti-virus program vendors.

Windows 95 Resources and Internet Sites

A quick way to get information about Windows 95 is to visit the Internet. Here's a list of useful Web sites that carry news, software, shareware, and information about Windows 95. You'll also find pointers to many other sites on the Internet. If you're not on the Internet yet, see the next section, "Getting on the Internet."

Troubleshooting References to the Microsoft Knowledge Base

The following information will help you locate articles about specific hardware-related problems in Windows 95. This information is available in the Microsoft Knowledge Base. You can view these articles by accessing Microsoft's Web site at You can also get Knowledge Base information on MSN (on the main menu, choose Knowledge Base on the toolbar drop-down menu). Another way to get the information is by calling Microsoft technical support at 206-635-7000. For additional information, be sure to check the README file on your Windows 95 disk.

Note: This is in no way a complete list of Knowledge Base information. We simply chose to list the most likely candidates that might be giving you problems.


Sony CDU-76E. If clicking the stop button in CD Player hangs the computer, let more than one second pass between clicking Play and clicking Stop in CD Player. See MS KB Q149193CD-ROM.

Acer Pentium PCI. If you can't access the CD-ROM drive using the Cmd640x driver, install the CMD CSA-6400E PCI IDE driver. See MS KB Q139987.

CDU-541 SCSI Drive with Adaptec 1520 SCSI controller. "Data or No Disc Loaded" error message suggests Sparrow.mpd driver problem. See MS KB Q139180.

NEC CDR-82 Drive. If an error message displays when you're trying to access the drive from a Windows 95 MS-DOS prompt, modify config.sys and autoexec.bat so the real-mode CD-ROM driver and Mscdex.exe load into upper memory. See MS KB Q136972.

NEC CDR-C251Changer. If the computer hangs or the changer keeps cycling through the disks, disable Auto Insert Notification. See MS KB Q147164.

NEC Drives. If the drive's front panel controls don't work in Windows 95, see MS KB Q148725 for fixes.

NEC Intersect CDR-37 Drive. If system hangs trying to run an Audio CD, see MS KB Q128495 regarding drivers, disabling the drive and disabling the controller.

Panasonic CR-562B. If drive hangs when ejecting an Audio CD, load real-mode drivers or disable protected-mode driver for controller. See MS KB Q136955.

Panasonic CR-series Drives. If drive shows multiple icons, contact Panasonic for new drivers. See MS KB Q146235.

Phillips CD-ROM drive with Media Vision Fusion 16 sound card. If a delay occurs accessing the drive, configure the sound card to use a different IRQ. See MS KB Q136555.

Sony CDU-31a with Media Vision Fusion 16 Sound Card. If the CD-ROM isn't detected, change settings according to MS KB Q129146.

Sony CDU-541. The Turtle Tools CD-ROM from SoundBank doesn't play sounds on the drive. Use real mode rather than protected mode drivers. See MS KB Q134517.

Texel DM 3024. Problems copying large files with the drive suggests the need for updated firmware. See MS KB Q123439.

TORiSAN CDR-C3G (Sanyo) Changer. If not all the changer's drives are visible, install updated drivers according to MS KB Q140510.

Zenith Zplayer PCMCIA adapter. Because the adapter is not compatible with 32-bit drivers, disable the drivers and use real mode drivers. See MS KB Q134602.


HP Vectra 486/50. System Hangs After Choosing to Restart. See MS KB Q136470.

Compaq DeskPro. No Hard Disk Light on When Using Windows 95. See MS KB Q137006.

Compaq. Some Compaq Computers Boot Slowly with AutoMount Enabled. See MS KB Q129147.

Cyrix Processor and ACC2066 Chip Set May Hang. See MS KB Q134295.

Dell Omniplex 486/66. Windows 95 Hangs. See MS KB Q132824.

Dell Omniplex. Windows 95 Does Not Start. See MS KB Q132784.

Dell Optiplex. Random Faults. See MS KB Q132795.

Digital HiNote Ultra with Plug and Play BIOS. Sound device doesn't work right after installing Windows 95 over Windows for Workgroups 3.1x or Windows 3.1x. See MS KB Q134469 about upgrading the BIOS.

Gateway Computer. Problems Using COM3 or COM4. See MS KB Q118688.

Global Dynamics. System Error Trying to Use the Suspend Command. See MS KB Q134471.

HP Vectra Communication. Some multimedia titles do not run because the computer's controller cannot play the audio tracks on mixed-mode compact discs. Using the computer's real mode drivers may overcome the problem. See MS KB Q132661.

HP Vectra. Shutdown Problems with Older HP Vectra BIOS Chip Sets. See MS KB Q148231.

IBM ValuePoint DX4-100. PCI Bus Incorrectly Detected. See MS KB Q134241.

Micron motherboard with Phoenix ROM BIOS version 4.04M54PI-N14P. System may hang on a restart. See MS KB Q130109 about upgrading the ROM BIOS.

Micron Pentium 90. System with Phoenix BIOS Hangs on Shutdown. See MS KB Q134533.

NEC Image P90 Computer. Cannot Access COM Ports. See MS KB Q135157.

Presario 140/774/972/982/992. No Floppy Access with MS Plus! See MS KB Q140156.

Toshiba. Certain Toshiba Laptop Computers Do Not Suspend Automatically. See MS KB Q132765.

Xircom PE3 Network Adapter Not Loaded on Compaq Contura. See MS KB Q142363.


Future Domain 850-Series. Poor sound quality in some multimedia programs may come from using protected mode drivers. See MS KB Q148783 on using real mode drivers.

Iomega PC2X 8-Bit Bernoulli Controller. Used with 486/33 or faster computers, the card may cause the system to hang; use a different Bernoulli card or a slower computer. See MS KB Q116251.

Tekram VLB Controller. Problems Using with Windows 95. See MS KB Q139429.

ISDN Adapters

Digi Datafire or PCIMAC. If the adapter stops working when running the ISDN Accelerator Pack for Microsoft Internet Explorer 2.0, connect at 64K rather than 128K. See MS KB Q148179.

Eicon PCMCIA ISDN Adapter. If dialing hangs using the adapter, contact Eicon Technologies for an updated version of the adapter. See MS KB Q148680.

Keyboards and Joysticks

Microsoft Natural Keyboard. Certain remote control programs do not work with the Microsoft Natural Keyboard. See MS KB Q119703.

Microsoft Natural Keyboard. If error messages display about the mouse and keyboard on an IBM PS/2 computer, install the appropriate DASDDRVR.SYS driver. See MS KB Q122546.

Microsoft Natural Keyboard. If the application key on the keyboard doesn't work in the Office Preview Program, obtain updated version of Word for Windows 95. See MS KB Q132234.

Sejin J-Mouse Keyboard. If the enhanced functions of the keyboard don't work, see MS KB Q118870 for alternatives.

Thrustmaster F-16 FLCS. If the joystick fails the Control Panel test, connect the joystick directly to the computer, not to the Mark I WCS device. See MS KB Q134710.


Acer AcerNote 782. If the Windows 95 Advanced Power Management version 1.1 is enabled, pressing the Suspend button may hang. See MS KB Q134551 to configure the system for APM version 1.0.

AT&T Globalyst 130. PCMCIA setup on this computer differs from the setup on other AT&T Globalyst series laptops. See MS KB Q138626 for enabling PCMCIA support.

Compaq Concerto with docking system. Installing Windows 95 while computer is docked will produce a 101-ROM Error Message that requires a BIOS update to fix. See MS KB Q134498.

Compaq Contura Aero. APM Does Not Shut Down During Inactivity. See MS KB Q132649.

Compaq Contura. APM BIOS 1.0 Returns Incorrect Battery Status. See MS KB Q121801.

Compaq Elite. Suspend Problems. See MS KB Q132576.

Compaq LTE Elite. Problems with Hardware Cursor. See MS KB Q135217.

Dell Latitude XP with a port replicator. If PC Card services are unavailable, change the IRQ settings. See MS KB Q145702.

IBM Thinkpad 360/750/755 series. Plug and Play BIOS disabled on dockable models because early versions of the computers are incompatible with Windows 95. See MS KB Q134468 about updating BIOS.

IBM ThinkPad 755-series notebook computer with an MWave DSP device. If you can't play MIDI files while the modem is in use, see MS KB Q147729.

IBM ThinkPad. BIOS Version Requirements for Windows 95. See MS KB Q142571.

Texas Instruments TravelMate 5000. "Code 10" Reported with PCMCIA Network Card. See MS KB Q131782.

Toshiba 2155CDS. Cannot Play .wav and .avi files. See MS KB Q148823.

Toshiba T3100. Screen Is Black After Video Resolution Change. See MS KB Q129390.

Toshiba T4500. If the computer spontaneously restarts during the resume phase when you use the Suspend command on the Start menu, you may have an old apm.sys driver. See MS KB Q132837.

Toshiba T4900. If the computer doesn't switch from the LCD to the external monitor if placed in its docking station while Windows 95 is running, see MS KB Q132821 about a short-term fix and about a PNP BIOS upgrade.

Toshibas with bidirectional parallel ports. The Xircom PE3 Parallel Adapter may not work with the protected-mode driver. See MS KB Q134583 about installing a new driver.

Winbook XP Laptop. Sound problem with ESS ES1688 AudioDrive sound card may require ESS ES688 driver. See MS KB Q139990.

AT&T Globalyst 200S, MidWest Micro SoundBook Elite, Swan Note computers. Erratic Mouse Pointer Behavior. See MS KB Q131942.

Microsoft Windows Sound System

Aztech and Reveal Cards: Poor Sound with Windows 95 Drivers. See MS KB Q139529.

Older ESS Sound Tools Incompatible with Windows 95. See MS KB Q137514.

Problems with Windows Sound System (QRECORD.EXE) & FoxPro. See MS KB Q103691.

Setting Up Gateway 2000 Aztec Sound Card with Windows 95. See MS KB Q135225

Sound Blaster WaveStudio 1.1 Out of Memory in Windows 95. See MS KB Q134299.

Troubleshooting Wave Sound File Problems in Windows 95. See MS KB Q140334.


AT&T Globalyst TPC. Modem Not Detected Properly. See MS KB Q146202.

Cardinal MVP144win. Modem Does Not Work with 32-Bit Programs. See MS KB Q136104.

Cardinal MVP28.8IV. Error Messages While Installing Protected-Mode Drivers. See MS KB Q147131.

Dial-Up Networking Does Not Switch Modems Automatically. See MS KB Q132781.

DSI Scout Plus Fax/Modem. Fax Transmissions Fail. See MS KB Q129262.

Evercom 2400. Modem Cannot Connect When Using HyperTerminal or The Microsoft Network. See MS KB Q130733.

Intel SatisFAXtion. Inaccessible modem and "Write Fault Error..." message indicates real-mode device drivers are needed. See MS KB Q119566.

Motorola Power 14.4 PCMCIA Modem. Incorrect initialization string for this modem may prevent sending a fax from a cellular phone using Microsoft Exchange. See MS KB Q146201.

Motorola Power 14.4 PCMCIA. Modem May Not Dial Twice. See MS KB Q137753.

PractiCard 14.4 PCMCIA. Modem Is Not Initialized. See MS KB Q143119.

U.S Robotics Courier V.34 Fax/Modem. Modem Not Detected. See MS KB Q135554.

U.S. Robotics Sportster 28.8. Modem Loses Connection Speed. See MS KB Q131613.

US Robotics. Some US Robotics Modems May Not Dial Long Numbers. See MS KB Q132822.

Zoom Comstar Plug and Play. Installation Problems. See MS KB Q146639.

Zypcom Z34-sx v.34. Modem Does Not Work as Class 1 Fax. See MS KB Q133222.


ATI Mouse Driver. Problems with MS-DOS Comm. Programs. See MS KB Q134860.

Logitech Mouse. Mouse Stops Working When Used with Modem on COM2. See MS KB Q136790.

PS/2 Mouse Port. The mouse settings must be reconfigured if the computer is using a serial mouse but a PS/2 mouse port is shown in Mouse Properties. See MS KB Q137801.

No Left-Hand Support for BallPoint Mouse in Windows 95. See MS KB Q146060.


CableTron T2015 Token Ring. Adapter Fails on 4 Mbps Ring Speed. See MS KB Q135172.

HP Ethertwist PC Lan Adapter/16 Plus. Error Message. See MS KB Q132796.

IBM Token Ring 4/16 Mbs Network. Alternate Address Results in Error Message. See MS KB Q139297.

IBM Token Ring. Windows 95 Hangs with Ibmtok.dos Network Adapter Driver. See MS KB Q138940.

Intel EtherExpress 16. Computers with Plug and Play BIOS and the EtherExpress 16 will not start COM2 because of a conflict at IRQ 3. See MS KB Q131807 for configuring the adapter for a different IRQ.

Madge 16/4 PCI Ringnode. Adapter hangs using NDIS 3.1 Driver; use the NDIS 2 drivers. See MS KB Q136543.

Madge Token Ring. Card Does Not Automatically Sense Ring Speed. See MS KB Q139064.

Racal EtherBlaster. Newer Cards May Need OEM Ni6510.dos File. See MS KB Q134524.

Thomas Conrad TC4045 Token Ring. Adapter Detected But Does Not Work. See MS KB Q136107.

Thomas Conrad TC6245 ArcNet ISA. Adapter Requires EMM Exclusion. See MS KB Q132386.

Ungermann-Bass. Adapter won't boot from server. See MS KB Q136645.

Xircom CE2 PCMCIA. Adapter Problems. See MS KB Q134488.

Xircom PCMCIA. Cannot Use Two Cards At Once. See MS KB Q135175.


PCMCIA Hard Disk Not Available After Windows 95 Starts. See MS KB Q136835.

Windows 95 Hangs with Two PCMCIA Network Adapters. See MS KB Q132293.

PCMCIA Card Does Not Work After Running PCMCIA Wizard. See MS KB Q136014.

Troubleshooting PCMCIA Cards in Windows 95. See MS KB Q136553.

APEX Audio Express PCMCIA. Sound Card May Not Operate Correctly. See MS KB Q132586.

Databook PCMCIA Controller. Cannot Undock with PCMCIA Card. See MS KB Q145765.


Troubleshooting Printing Problems in Windows 95. See MS KB Q128345.

Canon Printers Printing Blue Objects as Purple Objects. See MS KB Q132669.

Canon Bubble-Jet. Printer on ECP Port Prints Partial Page. See MS KB Q137152.

Canon LBP-8 IV Printer. No 600 dpi Option. See MS KB Q129546.

Canon LBP-81V Printer. Blank Pages When Printing. See MS KB Q120680.

Canon. Printer Cannot Print Mixed Orientations to FILE: Port. See MS KB Q139287.

Citizen Dot-Matrix. Incorrect Top Margin. See MS KB Q119597.

Dell. Computer Hangs with ATI Mach 64 ISA Display Adapter. See MS KB Q125797.

DeskJet 560c. "Out of Paper" Message After Tray Is Refilled. See MS KB Q124102.

Dot-Matrix. Printer Prints Slowly After Upgrade to Windows 95. See MS KB Q148348.

Epson LQ-570 Printer, Problems Using Sheet Feeder. See MS KB Q149649.

Epson Stylus. Cannot Print. See MS KB Q147448.

HP DesignJet 600. Not Recognized by JetDirect Card. See MS KB Q139420.

HP DeskJet 540 Printer. Envelopes Printed Incorrectly. See MS KB Q138790.

HP DeskJet 600 and 600C. Certain fonts in the HP "Fonts for the Family" font package are incompatible with Windows 95 and the computer will hang. See MS KB Q149418 about shutting down and restarting the computer. Contact HP Technical Support.

HP DeskJet Printer. Printing Problems. See MS KB Q137996.

HP DeskJet. Cannot Install Printer Driver Version 3.10. See MS KB Q117430.

HP LaserJet 4+/4M+. No Duplex Printing. See MS KB Q134453.

HP LaserJet 5Si. Printer Property Changes Affect All Programs. See MS KB Q148169.

HP LaserJet Printer. Cannot Print Complex Graphical Images. See MS KB Q138600.

IBM 4019PS17. WordPad Cannot Use Courier Printer Font. See MS KB Q120719.

Lexmark Medley. Cannot Print Landscape Orientation. See MS KB Q142349.

NewGen Turbo PS Printers. Problems Printing. Se MS KB Q138024.

Okidata ML-320. Printer Cannot Print Custom Page Sizes. See MS KB, Q145938.

Okidata OL-410ex. Printout Incorrect at 600 dpi. See MS KB Q128516.

PageMarq 20. Rotated Text in Lotus 1-2-3 Printed Incorrectly. See MS KB Q129552.

Panasonic KXP-4400. Problems Printing Envelopes. See MS KB Q148923.

PCPI Laser Image 1030. Printing Problems. See MS KB Q137913.

QMS 860 Printer. Error When Printing PageMaker 5.0 File. See MS KB Q119367.

Unable to Print to Shared HP DeskJet 1200C Printer. See MS KB Q139935.

Vertisoft Emulaser. Windows 95 Hangs During Printing. See MS KB Q130340.

Xerox 4700II Printer. Using with Windows 95. See MS KB Q136550.


HP ScanJet Iicx. Loading Driver Causes CD-ROM to Fail. See MS KB Q129416.

HP ScanJet Iicx. Runs Slowly Under Windows 95. See MS KB Q117923.

HP ScanJet. May Not Work Correctly If Connected to AHA1542 SCSI. See MS KB Q138489.

Mustek Scanning Program Does Not Print in Windows 95. See MS KB Q136740.

Mustek TwainScan CG-8400 Hand Scanner. Does Not Work. See MS KB Q134354.

Sound Cards

Compaq ESS488 Sound Chip. Cannot Monitor Recording. See MS KB Q139017.

Creative Labs Wave Blaster. If Windows 95 Setup does not automatically detect and configure the Wave Blaster MIDI daughterboard, see MS KB Q139670 for configuration instructions.

CrystalWare. Multimedia Options Unavailable. See MS KB Q134975.

Diamond Sonic Sound LX. Card Does Not Seem to Work. See MS KB Q133035.

ESS. Older ESS Sound Tools Incompatible with Windows 95. See MS KB Q137514.

ESS488. Cannot Be Configured for IRQ 10. See MS KB Q139472.

ESS488. Stuttering Sound in Lion King 1.1. See MS KB Q134491.

Gravis Ultrasound Card. No Sound in MS-DOS-Based Programs. See MS KB Q134550.

Media Vision 3D or Pro 3D Sound Card. Memory Distorted Sound. See MS KB Q142729.

Media Vision Pro Audio Spectrum. Sound Blaster mode not detected because the Basic configuration is set to a value other than 2. See MS KB Q139523 to enable Basic configuration 2.

Reveal SC400 Revision R Sound Card. Vsndsys.386 Error. See MS KB Q146632.

Roland RAP-10. Sound Card Not Detected by Setup. Q134559.

Sound Blaster 16. Incorrectly Detected After Being Removed. See MS KB Q132114.

Sound Blaster Pro. External MIDI Devices Do Not Work. See MS KB Q134508.

Sound Galaxy Washington 16 Sound Card. Channels Reversed. See MS KB Q132605.

Tandy Sensation. Cannot Hear Some MIDI Files. See MS KB Q134502.

Storage Media

SCSI Drive. DIR Results in Strange Characters. See MS KB Q121058.

Troubleshooting Floppy Disk Drive Problems in Windows 95. See MS KB Q131690.

Conner 250 Tape Drive. Cannot Format DT-350 Tape. See MS KB Q142294.

DISTEC removable hard drive. Error message about missing operating system when the drive is identified as the boot drive. See MS KB Q121294 for workaround.

Iomega Zip. Drive Appears Twice in My Computer. See MS KB Q136659.

Iomega Zip. Drive on Parallel Port Not Detected. See MS KB Q137050.

Packard Bell Legend Hard Disk. Using MS-DOS Compatibility Mode. See MS KB Q135024.

Plus Hard Card. Cannot Copy File to Drive. See MS KB Q133441.

Plus Hardcard. Cannot Interactively Boot Windows 95. See MS KB Q120139.

Video Adapters

ATI Mach8. May Need BIOS Upgrade. See MS KB Q131876.

ATI Mach-Series Cards. Cannot Use High-Resolution Modes. See MS KB Q120038.

ATI. Onscreen colors may be incorrect when one tries to retrieve the color palette with an ATI video card and video capture card; edit the SYSTEM.INI file according to MS KB Q131153.

Cirrus Logic Based VLB. Losing Colors. See MS KB Q119874.

Cirrus Logic Card w/ 5402 Chip Set. Does Not Work w/ 256 Colors. See MS KB Q123695.

Cirrus Logic SVGA 5402. Redraw Problems. See MS KB Q134297.

Diamond Stealth 64 2 MB. High Resolutions Produce Error Messages. See MS KB Q128760.

Diamond Viper VLB. Driver Problems. See MS KB Q129212.

Matrox. Matrox Display Drivers Can Cause General Protection Fault. See MS KB Q135967.

Matrox. Mouse Pointer Moves Erratically. See MS KB Q135949.

New Video Card Not Detected After Replacing Trident Card. See MS KB Q138667.

Number 9 GXE. Grays Displayed with Blue Tint Using 1-MB Adapter. See MS KB Q136829.

Number 9. Cannot Play .avi Files. See MS KB Q137051.

Orchid Celsius VLB Display Card, Problems with Windows 95. See MS KB Q129951.

Orchid Vidiola Premium video capture card. Incompatible card software causes Windows 95 to hang on startup. Contact Orchid for fix. See MS KB Q132617.

S3 Chip Set. Video adapters using the S3 chip set may fail to play video, incorrectly play video, or show white lines or two mouse pointers onscreen when one tries to play a .MOV file using Quick Time 1.1 or 2.0. Edit the QTW.INI file according to instructions in MS KB Q126565.

S3. Computer Hangs with Older S3 Video Adapter and QEMM. See MS KB Q134556.

S3. Conflicts with COM4. See MS KB Q127138.

S3. Mouse Pointer Disappears. See MS KB Q132626.

Sigma Designs ReelMagic MPEG. Repeated beeps during Windows 95 startup because of incompatible Windows 95 SoundBlaster drivers. Install Windows 3.1 drivers according to ReelMagic documentation. See MS KB Q130095.

STB Lightspeed Tseng 4000 W32p PCI. Card not detected as PCI card because Windows 95 puts it in the Video section, rather than the PCI section, of the registry. See MS KB Q119092.

WD 8514/a. Fails to Load in 8514/a High-Resolution Mode. See MS KB Q119368.

XGA/1 or XGA/2. Cannot Play Full-Screen .AVI File. See MS KB Q128804.

Updated: February, 2001 TCSN

Email: [email protected]

All material Copyright © 1996, 2001 [Big Sur Multimedia, Inc]. All rights reserved. Information in this document is subject to change without notice. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.